Privacy Policy

Mercedes Benz Collision Center Privacy Policy

Introduction

Welcome to https://mercedes-benz-collision-center.collision-talk.com (hereafter referred to as “Mercedes Benz Collision Center,” “we,” or “our”). We are dedicated to protecting your privacy and securing your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, use, disclosure, and management of personal data in accordance with various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our digital presence, encompassing:

  1. Our official website at https://mercedes-benz-collision-center.collision-talk.com
  2. All applications and services offered under our brand
  3. Any interactive features or tools on our platform
  4. Products and services accessible through our website

Important Note: This policy does not extend to third-party websites, applications, products, or services that you may access through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines our practices when:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your data to provide the requested functionality.
  2. Visiting Our Websites: Every time you visit our websites linked to this policy, we may gather information about your device, browsing behavior, and location (if made available).
  3. Communication: We communicate with users through newsletters, emails, phone calls, or text messages/SMS. By choosing to receive these communications, you agree to the collection of contact data for such purposes.

Personal Data Collection

We collect various categories of personal information, including:

  1. Account Information: Details related to your user account, such as username, email address, and password (encrypted).
  2. Payment Information: Credit or debit card details, billing addresses, and transaction history for processing payments.
  3. Financial Information: Bank account numbers or other financial data required for transactions or services.
  4. Purchase Information: Records of products or services bought through our platform, including quantities, pricing, and delivery details.
  5. Mobile Device Identifiers: Unique device identifiers, such as IP addresses, device types, and mobile network information.
  6. Location Data: Geographic coordinates and location-based services data (if enabled) for personalized content and services.
  7. Feedback: Comments, reviews, and responses provided by users to improve our products and services.
  8. Social Media Information: Data from social media platforms when you interact with our content or share it.
  9. Product Information: Details about the products you view, search for, or purchase on our website.

We obtain this data through direct user input, interactions with our platform, and automated technologies, such as cookies and tracking pixels. Additionally, third-party service providers may share personal information with us, guided by their respective privacy policies.

Cookies

Cookies are small text files stored on your browser to enhance your experience on our website. We use cookies for:

  1. Strictly Necessary: Enabling basic functions, such as logging in and navigating through pages.
  2. Preferences: Remembering your preferences, like language settings and display options.
  3. Analytics: Tracking aggregated data about user behavior to improve our services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary for the purposes described in this policy or as required by law. Once the purpose for data retention is fulfilled, we will delete or anonymize the information. Please note that financial and transaction-related data may be subject to longer retention periods due to legal requirements.

Security Measures

We have implemented robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Encryption of data during transmission and storage
  • Secure third-party processing partners who adhere to strict privacy standards
  • Regular security audits and updates to our systems

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such information by mistake, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data in certain circumstances.
  • Restriction: The right to limit the processing of your personal data under specific conditions.
  • Portability: The right to receive a copy of your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or if you have any data-related queries, please contact our privacy team at:

Email: [email protected]
Mail: Mercedes Benz Collision Center, Privacy Team, [Address]

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be promptly posted on our website, and we encourage you to review it regularly to stay informed about how we protect your data.

Contact Information

For any inquiries, unsubscribe requests, or questions regarding data privacy, please reach out to us:

Email: [email protected]
Mail: Mercedes Benz Collision Center, Customer Support, [Address]